Customer Service Advisor – Insurance Career Opportunity

Bolton | £24,479 | Monday–Friday | 35 Hours

Are you an experienced Customer Service professional looking to build a long-term career rather than move between front-line roles?

Were recruiting a Customer Service Advisor to join our growing insurance team in Bolton. The successful candidate will be trained and developed into a Claims Advisor, managing household property insurance claims from start to finish.

This is an opportunity to step into a professional insurance role with structured training and clear progression.

The Role – Claims Advisor (Full Training Provided)

As a Claims Advisor, you will:

• Take first notification of loss calls from policyholders

• Deliver professional, high-quality customer service throughout the claim

• Assess policy cover and validate claims (training provided)

• Gather supporting documentation and information

• Liaise with contractors and suppliers

• Manage your own caseload from first notification through to settlement

• Keep customers updated and resolve queries efficiently

This is not a scripted call centre position. Youll take ownership of claims and develop technical knowledge over time.

What Were Looking For

• Minimum 12 months experience in a Customer Service role

• A confident and professional telephone manner

• Strong listening skills and attention to detail

• Organised and comfortable managing multiple tasks

• Competent using different systems

• GCSE English and Maths (Grade C/4 or above)

You do not need previous insurance experience. What matters is your customer service approach and willingness to learn.

Why Join Us?

• Salary: £24,479

• 35-hour working week

• Monday–Friday (no weekends)

• Structured development and career progression

• Support towards CII qualifications

• Increasing holiday allowance with service

• Birthday day off

• Contributory pension

• Free on-site parking

• Bonus for exceptional performance

Were a small, supportive team with plans to grow. If you want to move beyond entry-level customer service and build a career in insurance, we'd like to hear from you.

Apply now.